Cocobet Casino Data Protection

At Cocobet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at cocobet.win. By using the Cocobet casino login page, registering an account, or interacting with any of our services, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly, transparently, and in full compliance with applicable data protection laws.

1. Who We Are

We are NewEra Information Technology N.V., a company incorporated in Curaçao (Company Number 163214), with our registered address at Zuikertuintjeweg Z/N, Curaçao. Our payment processing services are handled by our payment agent, Eris Mundi Limited, registered in Cyprus (HE 462973). We operate Cocobet under a valid licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/135/0139, issued on 21 June 2024. If you have any questions regarding how we handle your data, you may reach our support team at support@cocobet.com.

2. Information We Collect

When you use our Cocobet Casino platform — whether to access the cocobet login area, claim a cocobet bonus, or use our cocobet app — we may collect the following categories of personal information:

• Registration data: your name, date of birth, email address, and chosen username
• Identity verification documents (where applicable under our KYC procedures)
• Payment and transaction data, including deposit and withdrawal history
• Device and technical data: IP address, browser type, operating system, and device identifiers
• Behavioural data: pages visited, games played, session duration, and interaction patterns
• Communications data: records of your correspondence with our customer support team
• Geolocation data to verify your eligibility to access our services

We collect this information directly from you upon registration and throughout your use of our services, as well as automatically through cookies and similar tracking technologies.

3. How We Use Your Information

We at Cocobet use the data we collect for the following purposes:

• To create and manage your account and process the cocobet casino login securely
• To verify your identity and ensure compliance with our legal and regulatory obligations
• To process your deposits and withdrawals, including cryptocurrency transactions
• To provide and personalise our gaming services, including slots, live casino, and sportsbook features
• To deliver cocobet casino bonus offers, free spins promotions, and VIP Club communications you have opted into
• To detect and prevent fraud, money laundering, and other prohibited activities
• To improve our platform, including the cocobet casino app and mobile experience
• To respond to your enquiries via live chat or email support
• To comply with applicable laws, licences, and regulatory requirements

4. Legal Basis for Processing

Our Cocobet Casino operations rely on the following legal grounds for processing your personal data:

• Contractual necessity: We process your data to fulfil our obligations under the Terms and Conditions you accepted upon registration
• Legal obligation: We are required to process certain data to comply with our gaming licence and anti-money laundering regulations
• Legitimate interests: We process data to protect our platform against fraud and to improve the security of our services
• Consent: Where we send you promotional communications, such as information about the cocobet no deposit bonus or new features, we do so based on your prior consent, which you may withdraw at any time

5. Cookies and Tracking Technologies

At Cocobet, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how users interact with our platform. These include essential cookies required for the site to function, analytical cookies that help us understand user behaviour, and marketing cookies used to deliver relevant promotional content.

Our Cocobet Casino website uses cookies when you access the cocobet slot login page and other areas of the site. You may manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our services.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Our payment agent, Eris Mundi Limited, for the purpose of processing financial transactions
• Game providers and software partners who power our cocobet slot and live casino offerings
• Regulatory and law enforcement authorities when required by law or our gaming licence
• Identity verification and fraud prevention service providers
• Analytics and technology providers who assist in operating our cocobet app and platform

All third parties we engage with are contractually obligated to handle your data securely and only for the specified purpose.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, this means we keep your records for a minimum of five years following account closure, in line with anti-money laundering legislation applicable to licensed operators like casino Cocobet.

8. Your Rights

Depending on the applicable data protection laws in your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to restrict or object to certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@cocobet.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

9. Security of Your Data

We at Cocobet Casino implement robust technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption across all connections, including the Cocobet login and payment pages. While no system can guarantee absolute security, we continuously monitor and update our security infrastructure to maintain the highest standards of data protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our platform. Your continued use of Cocobet after any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

For any privacy-related enquiries, please contact our support team at support@cocobet.com or reach us through our 24/7 live chat service.